Frequently Asked Questions
Pencil Orders
Q: Are the pencils customizable?
A: Yes. All pencils are hand-stamped with foil in your chosen wording and font. You can select a color set and input your custom text before checkout.
Q: How long does it take to process my pencil order?
A: Processing takes 2–4 business days. Every pencil is made to order with care and intention.
Q: Do you ship outside Jamaica?
A: Yes, we offer international shipping with tracking. Shipping costs are calculated at checkout based on your location.
Q: How many characters can I fit on one pencil?
A: We recommend keeping text under 30 characters (including spaces) for the best look and foil alignment.
Q: Do you offer bulk orders for events, businesses, or schools?
A: Yes! We love creating pencils for events, teams, and gifting. Please contact us at [insert email] for bulk pricing and timelines.
📦 Shipping & Delivery
Q: How do local deliveries work?
A: We ship across Jamaica using Knutsford Express or Zipmail. You’ll receive a tracking number once your order is on the way.
Q: What are the international delivery times?
A: Typically 7–14 business days, depending on your country and customs processing.
🔁 Returns & Refunds
Q: Do you accept returns or offer refunds?
A: Due to the customized nature of our products, all sales are final.
If your order arrives damaged or there’s an issue, contact us within 3 days and we’ll make it right.
💻 Digital Embroidery Course
Q: How will I access the course after purchase?
A: Once purchased, you’ll receive access via email. The course is stream-only (no downloads), hosted securely on a private video platform.
Q: Is the course refundable?
A: No. Due to the nature of digital content, all course sales are final.
Q: Can I share my login or course access with someone else?
A: No. Course access is for individual use only. Sharing, screen recording, or redistribution violates our terms and may result in loss of access.
Q: Can I watch the course at any time?
A: Yes! The course is self-paced and available 24/7 — just log in when you’re ready.
Q: What’s coming next to Amoria Keepsake Collection?
A: We're always creating. Stay tuned for new elegant keepsakes — and join our mailing list to be the first to know.
✉️ Still Have Questions?
Reach out to us at info@amoriakeepsakecollections.com and we’ll be happy to help.